ACCOUNT DELETION & DATA RETENTION
Delete your shared EC account.
Delete while signed in
- Open ECUniverse Settings & Safety.
- Open Delete EC account.
- Enter the current password, type DELETE, acknowledge the warning, and submit.
Request deletion without app access
Email account@driftlinemedia.ca from the email address connected to the account. Include the DriftLine username if known. We will request enough information to verify account ownership before deletion.
What active cloud data is deleted
- Authentication account and shared profile identity.
- ECUniverse profile, posts, comments, reactions, follow relationships, public build projections, and private uploaded media associated with the account.
- Cloud-synchronized vehicle, maintenance, attachment, diagnostic, dyno, preference, and supported account-state records associated with the account.
- Current sessions and account access.
What is not automatically deleted
- Dashcam recordings, exports, logs, backups, images, or other files stored locally or outside DriftLine-controlled cloud storage.
- Content another user independently copied, quoted, screenshotted, downloaded, or shared outside DriftLine.
- Information that must be retained temporarily for legal, security, fraud-prevention, moderation, dispute, transaction, or regulatory reasons.
- Residual encrypted backups that remain until overwritten under service-provider backup schedules.
Processing time
Automated in-product deletion is intended to remove the active account immediately after successful verification. Manual requests are processed as quickly as reasonably possible after identity verification. We will tell you if a legal or technical issue requires additional time.
Before deleting
Download or export anything you wish to keep. Account deletion is permanent and the username, posts, cloud vehicle records, media, and synchronization history may not be recoverable.
Questions
Account help: account@driftlinemedia.ca
Privacy questions: privacy@driftlinemedia.ca